SHIPPING POLICY

1. Processing Time

  • Orders are typically processed within 1–3 business days before shipment.
  • Processing time may be extended during peak seasons, holidays, or unforeseen circumstances.

2. Shipping Times by Region

Shipping times vary by region. The estimated delivery time for your location is as follows:

North America

  • United States: 7–12 business days
  • Canada: 7–14 business days
  • Mexico: 8–14 business days

Europe

  • United Kingdom: 7–12 business days
  • Ireland: 10–15 business days
  • Germany: 4–10 business days
  • Switzerland, Sweden, Belgium, Denmark: 5–12 business days
  • France: 6–12 business days
  • Italy: 4–12 business days
  • Rest of Europe: 5–12 business days

Australia & New Zealand

  • Australia: 4–12 business days
  • New Zealand: 4–12 business days

Africa

  • South Africa: 6–12 business days
  • Rest of Africa (Local Post): 10–20 business days

Asia

  • Singapore: 3–10 business days
  • Malaysia: 6–12 business days
  • United Arab Emirates: 4–12 business days
  • Saudi Arabia: 4–12 business days
  • Rest of Asia (Local Post): 10–15 business days

South America

  • All of South America (Local Post): 10–20 business days

3. COVID-19 and Global Shipping Delays

  • Some packages may experience shipping delays of 1–2 weeks due to global logistical challenges.
  • Free shipping may not be available in some regions due to increased shipping costs. Private courier options may be available at checkout.

4. Countries We Are Unable to Ship To

Due to ongoing global restrictions, we are currently unable to deliver to the following countries:

Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

We apologize for any inconvenience and appreciate your understanding.

5. Order Handling & Tracking

  • All orders include tracking information from dispatch to delivery.
  • Orders are shipped in durable packaging to prevent damage during transit.
  • Once dispatched, you will receive an email confirmation with tracking details.

6. Shipping Liability & Refund Policy

  • Vessita is not responsible for shipping delays, lost or damaged shipments, or orders sent to incorrect or invalid addresses.
  • If a package is missing, we will assist as much as possible in tracking it but cannot issue refunds for lost parcels.
  • Vessita is not responsible for refunds of shipping costs due to product unavailability or extended shipping delays.

7. Customs, Duties & Import Taxes

  • Customs or import duties may apply depending on the destination country.
  • These charges are determined by local customs authorities and are the responsibility of the customer.
  • Vessita does not cover any customs fees, duties, or additional import taxes charged by the shipping service.

8. Contact Information

For shipping inquiries, tracking updates, or any concerns regarding your order, please contact us through one of the following channels:

Email: contact@vessita.com
WhatsApp: +44 7462 406281
Instagram Direct Message: @vessitalondon

Customer support is available Monday – Friday, 9 AM – 6 PM (GMT).