At Vessita, we strive to provide our customers with high-quality fashion and a seamless shopping experience. If you are not satisfied with your purchase due to a defect or damage, we offer a 30-day return policy from the date of delivery.
1. Return Policy
1.1. Return Eligibility
To be eligible for a return, the item must meet the following conditions:
The item must be damaged or defective upon arrival.
It must be unworn, unused, and in its original condition.
All original tags must be attached.
The item must be returned in its original packaging.
A receipt or proof of purchase is required.
1.2. How to Request a Return
To initiate a return, please contact us at contact@vessita.com with the following details:
Order number
Clear photos of the damaged or defective item
Brief description of the issue
If your return request is approved, you will receive:
✔ A return shipping label (for eligible returns) ✔ Instructions on how and where to send the item
Items returned without prior approval will not be accepted.
2. Damages and Order Issues
Customers are advised to inspect their order immediately upon delivery. If you receive a product that is:
Defective
Damaged
Incorrect (wrong item received)
Please contact contact@vessita.com as soon as possible. We will assess the issue and arrange for a replacement or refund as necessary.
3. Non-Returnable Items
For hygiene and policy reasons, certain items cannot be returned, including:
Bodysuits & swimwear
Lingerie & undergarments
Accessories & jewelry
Final sale items & gift cards
If an item is marked Final Sale, it is not eligible for return or exchange.
4. Exchange Policy
If you require a different size, color, or style, we recommend:
Requesting a return for the original item.
Once the return is approved, placing a new order for the desired item.
This ensures that the new item is shipped promptly.
5. Refund Policy
5.1. Refund Processing
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original payment method within 7–10 business days.
If denied, a detailed explanation will be provided.
5.2. Processing Times
Refund times may vary depending on your bank or payment provider. If your refund does not appear after 10 business days, please:
Check your bank account or credit card statement.
Contact your bank or payment provider for processing details.
If the return is approved due to a damaged or defective item, Vessita will cover the return shipping costs and provide a prepaid shipping label.
If the return is for any other reason, the customer is responsible for the return shipping costs.
We recommend using a trackable shipping service to ensure safe delivery of your return.
7. Order Cancellations & Modifications
Cancellations: Orders are processed immediately upon placement. If you need to cancel, please contact contact@vessita.com within 12 hours of purchase. After this period, cancellations may not be possible.
Address Changes: If a shipping address modification is required, customers must contact us within 12 hours of placing the order.
8. Contact Information
For any return, refund, or order-related inquiries, please contact us through one of the following channels:
Customer support is available Monday – Friday, 9 AM – 6 PM (GMT).
9. Policy Updates
This return and refund policy was last updated in 2025. Vessita reserves the right to modify this policy at any time. Any updates will be published on our website.
Commitment to Customer Satisfaction
At Vessita, customer satisfaction is our priority. Our return and refund policies are designed to provide clarity, efficiency, and fairness. If you have any questions or need further assistance, please reach out to our support team at contact@vessita.com.
